Bad customer service

Telkom mobile is just so bad that one would ask himself, what are they really doing, its like they don't care about customers at all.. I found out that i can activate Telkom multi sim and I wanted to do that. I called their call centre then as soon as i told them I wanted to activate multi sim, the consultants will say the system has an issue and in a few seconds they will hang up the call. They did that 3 time and i ended calling for the fourth time and asking them if there is something wrong with activating multi sim and she was like no it’s just that it has to be done in a store but i had called over the weekend before and i was told yes it can be done but it has to be during the week, its just bad, so bad, if they don’t want to use this multi sim thing they should just discontinue it once, i was very disappointed and angered