Bad Customer Service

Dear Sir/ Madam

I’ve lost my contract phone on the 19 th of January 2020. I went to Telkom store at Carnivall Mall on the 20 th to let them know . The gentleman who was assisting me told me to call Telkom Finrite insurance as I have insured my device, I explained to them that I don’t have a Telkom phone can I use their phone , the gentleman responded by saying that I can’t use it . I then driven from Boksburg to Southgate and went to Telkom the lady at southgate borrowed me their phone . I then called Telkom to blog and blacklist the sim card . However I was told that the process will be done and I be message a ITC ref no . I waited and waited for now a month I only received my ITC on 09 March 2020 that’s when I went to the store again to ask how long does the process of getting ITC ref no take? They then sent a message to their call center to call me back . I was called back and then assisted and I requested for a team leader/ Manager to give me a call. I’m still waiting for that call even now.

Secondly I have sent documents to Finrite which is their insurance company on Wednesday 11 Wednesday 2020, I then called to check if they have received the documents . The lady who was helping asked me to hold on, I was on hold until she hanged the phone up on me . I’m honestly disappointed in both Telkom and Finrite insurance.