Bad customer service ever. I would not recommend Telkom to anyone

What a bad service I had with Telkom. My debit order bounced back in April 2024. Telekom didn’t even send me one notification to state that my debit order didn’t go out so I can make a manual payment. On the 22/05/2024 it was my first time getting a notification which was stating that my data has been paused and when I called them that’s when I knew my debit order didn’t go through. Same day I received an email from their collections. I cannlef and they said I should go make my monthly payment of R249 at my nearest store which I did on the 23/05/2025. Then on the 25/05/2024 they then took a debit of R659 which is now 2 months of payment and when I called was advised that I should have not paid the R249 as the debit was sent to the bank already and that I was due a refund. Kept receiving emails from collections stating my account is being handed over to due to non payment which has been paid and now when ever I call and explain my situation my calls are being dropped all the time . Now again I receive an invoice stating I owe R950.50 which I don’t know from where . Still my calls are being dropped every time I call. I’m tired and extremely disgusted at Telkom and will be cancelling my account