Bad customer service / empty promises

I went to Clearwater Mall on the 7th of November was assisted by Lebo, I wanted to take a contract and convert my prepaid number to contract, was told that Monday the 9th my phone will be ready for collection. Lebo promised to give me a call for collection it never happened, went there on Tuesday the 10th waited for 45min to be told that my contract is still with back office(ITC)they are still busy she promised to call me and nothing to this day. Friday 13th I called the call centre was told that my contract is 8days old and the ITC call is closed on their side. I went to them 17th I was assisted by MMaki who told me that my contract was half done so ITC Cannot complete the call. she assured me that it will be ready by 18H00 she will give me a call to update me. I called her the whole afternoon nit picking up my calls I decided to go to the shop again, waited 40 min only to be told that ITC never got back to her, WHY DIDN'T SHE CALL ME DURING THE DAY TO TELL ME THAT? instead of wasting my petrol money for the 3rd time. its been a week and half now without anyone at the shop calling me to advice me, this service is Pathetic. I still don't have a phone even today. BAD SERVICE