Bad customer service

My account has been suspended and sent to collections due to not paying via debit order. I have been suspended in May 2020, tried calling Telkom customer services, did not get through, and went to my nearest branch. On arrival, I was not allowed inside and was assisted at the door by a consultant. I understood since it was Level 5 of Covid-19. I have informed the consultant I will be paying via eft in the future and I was given the outstanding amount. I have since been making eft payments, which was accepted by Telkom, my last eft made on 28th August. Last Friday, 4 September I noticed my account has been blocked. On Monday 7th September I called the Telkom customer service line and lodge my query. The consultant and I went through my payments made. We both agreed the account has been paid. He suggested to avoid suspension, I should pay my account on the 15th of every month, ten days before my previous debit date. He told me to wait for 3 days and my account will be sorted, When asking for a reference he gave me his name and surname. Today, 11th September, my account still remains blocked. I went back to my local branch, which told me they do not deal with billings. I then called Telkom Customer services again. On that call, I was told I am in areas, as I am charged for rejection fees which are equivalent to my monthly billing of R218 and my account is currently with collections. When I asked what are the comments on Monday's call, it is the same. So the first consultant **** that the query would be sorted. And whilst debating this with the second consultant today, the call gets cut and I haven't since heard from Telkom. My phone needles to say will remain suspended. I am losing money as I cannot contact any of my clients. Telkom service really sucks.