BAD CUSTOMER SERVICE

I canceled my unlimited sim card with Telkom in May 2023 which I made a payment of R470.00 the final payment of R81.00 was made in June 2023. According to Telkom, the payment didn't go through even though I have bank statements stating that the payment did go through. Now I had incurring interest fees every month. I did not receive an invoice even though the call centre keeps saying they sent it an invoice nor did I receive a courteous email or call stating that payment didn't go through and it was incurring interest of R 202.70 + 15% Vat which is a total of R405.40. I definitely won't recommend using Telkom and their call center agents have such a dirty attitude. I DEFINITELY WON'T RECOMMEND USING TELKOM THEY DO NOT PUT THEIR CLIENTS FIRST THEY NEED TO CHANGE HOW THEY DO THINGS!