Bad Customer Service

I have just had the worst experience on Telkom Chat Service at 8:19:38AM to around 8:22:00 with an agent called "Sibonelo Ndimande", it is the first time ever that I have spoken to an agent from a company where I felt like I am being attacked, not only with the sarcastic manner that I was responded to, but just deciding that they have done enough for me (Which was nothing by the way) and then just disconnecting me and closing the chat window. If any of my staff dealt with a client like that, let's just say they would be looking for a job.

And my unresolved issue continues, guess the debit orders will be stopped until I get some service then?