BAD CUSTOMER SERVICE BY TELKOM

Telkom staff are either *********** or just plain ******** and get a kick out of frustrating customers. I have a SmartBroadband Wireless 30GB account with them. I was told in April that there were no sufficient funds in my account for the debit order to go through. I then forwarded them the statements proving that there was sufficient funds in my account and that I had paid via EFT two days later when I noticed that the debit order hasn't gone off. After forwarding the bank statement, I received no feedback from Telkom. When following up, one is put on hold for a such long time that you end up putting down the phone.

The same thing happened in May. the debit order didn't go off and again I had to do an EFT into Telkoms account. When contacting Telkom, consultants are never available to answer the phone. Yesterday (04/06/2018) I received a statement stating that I was again charged for debit order that didn't go through. Bear in mind that after doing the EFT, I forwarded bank statement to prove that there was sufficient funds in my account and AGAIN no response from Telkom. I am now stuck with a bill that is incorrect and Telkom is not willing to assist in order for the invoice to be rectified. If anyone can advise me as to who I contact to have this issue resolved. Telkom customer service is terrible and I regret ever doing business with them!