BAD CUSTOMER SERVICE, BAD PROCESS IN PLACE

Business line was suspended on the 15th EFT was done,calling since the 15th and not one consultant can assist. Firstly account is going to an unknown email address, when you call they refuse to give account copy...Business requires the service immediately and we get told you have to wait 72 hours, ridiculous, in the past you emailed your pop and service restored within an hour..HONESTLY TELKOM IS THIS ACCEPTABLE I ALWAYS RATED YOUR SERVICE AS EXCEEDING EXPECTATIONS BUT I'M DISAPPOINTED