Bad customer service, bad network for months

It's been months having network issues(nothing to do with loadshedding because even if there's no loadshedding, Telkom always has network issues) , no one responds to your complaints, if they do, they take about 3 weeks or a month, their network is not getting any better, I'm on a month to month with them and I feel like I'm paying for nothing, everyone on their Social Media is complaining but Telkom doesn't even care, some of us use the LTE data for work purposes but Telkom is not doing anything, not even apologizing on Social media, they care less about their customer's satisfaction as long as they are getting money from them. It's as if we're begging for their service meanwhile we're paying