Bad customer service, bad feedback, no sense of urgency

I contacted Telkom on Monday (10/02/2020) about moving my Wifi to another building within the same location. This was promised to be done within this week. It is now Friday and I am currently without Wifi. When contacting Telkom I am told that my relocation was supposed to happen on thursday (yesterday) but it shows nothing happened and no reason as to why. The next available appointment is next week Tuesday. I will be without internet for this entire weekend, not to mention the days already passed. I was promised to be sent my order number via sms as well as when the appointment would be, I am still waiting. I had to phone in to be given this order number. This is not the first time I am dealing with bad customer service from Telkom and this will surely not be the last. I am not at all satisfied with the level of service I am receiving from Telkom and would not recommend them to anyone. I am the customer and what I'm being promised is far from what I am receiving. Since I am unable to give zero stars, 1 will have to do.