Bad Customer Service

January I made a manual payment to Telkom, they debited. I reversed it as that would be a second payment. February, I wait for them to debit, they don't. And just close my line without any prior communication. Spoke to an impolite lady on the phone who still refused to help me. Over 11-year relationship with Telkom and they don't even give you the curtesy to communicate with you. Mind you this number is used for work.