Bad customer service at Telkom Woodburn.

What a pathetic service from the walk in centre in Woodburn Telkom Pietermaritzburg. I have never seen such a rude and ******** person who works with customers on daily basis. In October 2020 I went to the shop to ask for the service for my contract she refuse to do it and told me that I must phone the call centre, I told her that the call centre has sent me there at the shop she did not care about that .

I went back I phoned the call centre again I was assisted I even told that guy who was assisting me that I am coming from the Telkom shop and the lady who was supposed to assist told me that this can not be done in the shop, the guy confirmed to me that she was lying to this.

On the 14 November I went again to cancel my contract as it is expiring next month in December , I found the very same lady I asked her if she can cancel my contract she started to be loud and with her attitude , she told me told me that this can not be done in the shop. I then told her that when I was speaking to the call centre in October they told me to cancel it before December and while I was there before you also give me the wrong information.

She started to change in the face I think she has anger problem or she doesn't like her job at all. She said I must use the app I told her that I tried the app but I couldn't do it, I asked her to assist me then the system had an error on the app. She said she will log a call in the call centre for me. After she has log a call for me in the call centre, she said I can leave, I told her that I am still packing my things in the bag, while I was still busy I remembered to ask for her name just incase the call centre phones me. She refused to give me her name. I went to the consultant at the counter to ask for the ladies name, she shouted to the consultant not to give me her name as she is not the consultant.

I then asked the contact details of the store manager and I left the shop.