Bad Customer Service at Telkom Chuma Mall Kiosk(Refusing to RICA a sim Card because it was not bought at the Kiosk)

I visited Telkom Kiosk Chuma Mall & enquired about the requirements of a Sim Card RICA, The lady told me that I needed my ID & Proof of Adress, I asked if I could bring my Bank Statement as proof of payment & the Lady said I must bring the Proof of Bank Account, I went to my Bank to get a my Proof of Bank Account as my Proof of payment, I also fetch ed my ID Card & went back to the Kiosk to RICA my Sim Card which I received together with my new phone I bought earlier this week.

Upon arrival at the Kiosk to RICA my sim card the lady now tells me that they can't RICA my Sim Card because I didn't buy it from them to my surprise, I asked what reason & logic refusing to RICA my Sim Card because it's a Telkom Sim Card & I'm at the Telkom Kiosk. The lady just gave me a reason that I didn't buy the Sim Card at their Kiosk which is totally unacceptable.

eventually a lady by the name of Nqobile explained to me that their Sim Cards are linked to the point of sale & only those Sim Cards the system will RICA them & not the Sim Cards that are bought elsewhere.

I asked to try the to RICA my Sim Card to see what the system will say then both the Ladies refused & stopped talking to me.

I was shocked & disgusted by the treatment I received from these Ladies & I find it totally unacceptable for Telkom Employees to refuse to assist me with a Telkom Sim Card RICA at a Telkom Kiosk, I mean I'm trying to RICA my Telkom Sim Card to bring business to Telkom but the Telkom Employees didn't want to assist me.