Bad customer service and non delivery

The truth is Telkom is the worst when it comes to customer service. I placed an order for a package which was a good deal but unfortunately they didn't deliver at all. They kept on making excuses and don't communicate with their customers. as long as the did it on the system they just don't care whats next. i had to keep on calling them to check my order only to find out that it was cancelled without communicating with me. i kept on getting messages after I complaint that they are still waiting for the stock only to find out that my order was cancelled and i was not aware of it until today because yesterday after i got the message that they were still waiting for the stock i sent an email staying that i want to cancel but no one called.so i decided to call them today just to check what was going on and i was told that it was cancelled on the 23rd. now they sent me a message saying that i will only get my money in 21 one days. I wish the public could see and think twice before purchasing anything with them...