Bad customer service and no Manger available to assist agents because team leaders are forever in a meetings.

I have bought social bundles under the impression that whatsapp will work, but that's not the case. This transactions happened on the 30 of January 2020. Your account was successfully loaded with Monthly Social Bundle 250MB that will expire in 31 days.

I called it the call Centre and I escalated for refund and I was told I must wait for feedback whilst my escalation have been sent through. Till today nothing was done, I called in numerous times and no team leader is available to take the call after agents advised that they are in a meeting.

The last time I called I request for an operations manager a d I was told here's not here and I asked them to tell one to call me whenever he's back.

Till now no call back was made. I want to leave Telkom.