bad customer service and never answer phones

I got up this morning to find my internet no longer works my dad has a net on the same property and his works fine but mine just doesnt I decide il call the call centre for help after 2 sessions of holding for 45 minutes plus I decided to give up clearly im not actually destined to have internet I want my money back for the down time or I want it fixed now this is not acceptable..... self reporting doesnt work either these people just never call you back....<br> I give up telkom still just bad