BAD CUSTOMER SERVICE AND LEAD TIME!!!!!!

I purchase a 24 month 20GB sim only deal from one of your dealers, MYNET HOLDINGS (PTY) LTD 3 weeks ago. I called, no response. I sent an email, the agent Gerald Zivurawa assured me it would be delivered within 78 hrs. Even now I'm still waiting and loosing patience because I need those data for assignments and work.

I'm am tired. I just want them to tell me to go and collect my sim from the nearest Telkom store PLEASE! Otherwise, cancel the damn deal.