Bad customer service and lack of trainned stuff

Telkom debited my account on the 1st of February 2024 with extra R200. I phoned the call centre immediately after the debit order went off, on the 2nd February 2024 went to the nearest outlet and send email on the email address that was provided to me when i phoned the call centre. On the 5th of February 2024 i send another email trying to make a follow-up and up to today have not received any response from telkom. Today on the 21st of February 2024 my phone has been suspended. I called the call centre again and was told that a debit order did not go through. I spoke to Mxolisi Zombe and he disconnected the phone while talking to him trying to send send him my back statement to show him that the debit order was successful.

Telkom is a headache and i am sure not going to renew my contract in may