Bad customer service and faulty phones

I upgraded to a new device with telkom which is an iPhone 15 pro last month on the 28th of December 2023 the device just switched off while I was using it on the 15th of February 2024 tried to turn it on but nothing, decided to take it to the nearest telkom maponya the employee (sizakele) there wasn't helpful I told her what happened she also tried to see if it'll turn on but still i had suggested for it to be sent too istore maponya she denied also suggested to call headoffice she never bothered to assist and only told me it can only be sent to the repairs mind due its a new device that's less then 60 days old and is already being sent for repairs on top of that tried to call customer service and it was ****py as well only customer agents who knew their job was tshepiso and sphiwe on the 10217 helpline but there's this one particular agent who I spoke too at 15:56 whose name is Ntokozo gave me thee ****piest service ever that time I'm only asking for assistance she had the audacity to even talk back to me and raise her voice even speak Vernac I am really unhappy when it comes to the service that telkom offers especially stores in Soweto they made us pay for an esim which is free and now they rude also selling out faulty phones.