Bad customer service and disservice with no feedback

Good day My email dated 5March to Telkom Promenade branch *** and no answer or feedback to date. Whether you think my Case no ***1 is irrelevant and the fact that you have given me your word and professional attention by assuring me you will deal with the matter. But you haven't. The fact that some of the consultants that have assisted had an agenda and did not assist me days alot about Telkom and customer service. This is not the first time. My nr is lost and can't be used cause I had to get myself another Sim in order to keep my momentum and not let your bad service affect my life. You have brought so much trauma and disservice to me as a Telkom client and the fact that I've used your services before and was told I am not the owner yet all security services you offer in order to make sure that the person on the other end is the person you are dealing with, means it is impenetrable. That your customer services lack initiative and understanding. I am still waiting. I take it delaying processes and making clients that do not take you to court feel lesser. There is a one day. Never say never. I am unhappy with your service and will never recommend you ever. Yes I am using it because certein things have been coerced and others accepted.