Bad customer service and communication

On the January 28th I went to the Cape Gate store to apply for a new contract. My forms were submitted. I was advised that it should take no longer than 48 hours.<br> <br> On Monday February 1st I went into the store and was advised that the application was never submitted and the lady who I dealt with locked up my documentation in her locker. This is my ID document and bank statement. Personal information!<br> <br> I lodged a complaint the following day with Telkom and within a few hours I received a phone call from the store manager advising that he will deal with the matter as soonest and obtain my documents. To this day I have received no communication whatsoever.<br>