bad customer service and billing!!!!!!!

i recently changed banks and telkom tried debiting from my old account, they charged me a debit rejection fee which i understood and agreed to pay. note i have never once missed a payment of my cellphone contract... in november 2021 they did not debit my account, i paid through my telkom app.. i called in and the lady that spoke to me explained everything which i understood. on the 24th of december 2021 telkom debited r487.70... the payment hasnt reflected on my telkom account ever since that day. i have been calling them for the past 2 weeks, spoke to over 10 people that keep ensuring me that the issue will be resolved in 24 hours. its been over 7 working days and the issue is not resloved yet. i called in today and spoke to victor masti who tells me my account is in arrears by over 1000 rand which i have no idea why and the R487,70 will only reflect on the 15th of jan . i asked to speak to the manager he says he doesnt have access to a manager. i also asked for the call recording which i still have no recieved. telkom refuses to be of any assistance they are just making me go around in circles!!!!!!