Bad customer service, and anyone should not contract with them as they do not assist customers right away with fibre queries.

In 2019 i opened a fibre contract with Telkom. In June 2021, I needed to move out of my residence due to renovations until end of October 2021. In preparation for that, i went to Telkom outlet at Riverside Mall in Nelspruit and told them about the matter and requested suspension of service until end October 2021. They told me that they could not assist me, but promised to log a call to Head Office. Nothing came up until i again went to same outlet on 3 July 2021, and they again promised to log a call and that i should expect a call back. Later that day, i indeed got a missed call from 012 number. When i returned to call back, the number could not go through and my call identifier showed that it was Telkom line. I later logged a call online and terminated the service by accessing my online account, and later that day i got a call from one of the agents who told me relocation of line or termination could only be done by their sales department, and he transfered my call through, to no success.

I later called 10210 and spoke to one of the consultants who told me that relocation could not be done to my new temporary address as there was no Telkom line, and i then requested termination again, which was not done until called customer careline and complained in August 2021. By then i thought the debit order would be stopped as i first reported my matter end of June, again 3 July 2021 and again online and telephonically, but Telkom kept on deducting service fee from my bank account even when i was no longer using their service and after several reporting about the matter.

At end August they debitted again and i started reversing till today, but they keep on putting interest to my account, when they are the one on fault due to late activation on my cancellation.