Bad Customer service

Good day

I trust you are well.

I tried calling your department but I ended a call with no joy as your consultant was not able to assist me. So my issue is as below :

I went to my nearest telkom branch on the 15-11-2023 to make a manual payment as I was going to be admitted in hospital for an operation and I knew they wont be any finds available for you guys to debit on the 20-11-2023 but the lady told me that even if I make the payment on the 15th you still going to debit the account so I waited for your debit to return as unpaid then made a deposit on the 21-11-2023 now my statement says I have unpaid fund of R206 something which doesn't make sense to me it was not even 24hrs that my account was unpaid so why am I being charged R206?

Again I went to update my banking details to Nedbank as I have issues with FNB and asked them to debit me on 20-12-2023 on the same account they told me they can't I need to make a cash deposit, which means I'm going to be charged another R206 but I make initiative for you guys to get your money before time.

I dont have R206 waiting for you guys to take every month...I work with budget and this is affecting me....

I hope you will be able to assist me.

Regards SP Ntuli