bad customer service

<p>When i app**** for the 2m adsl line, i was told that im not going to be throttled. i phoned last week to ask why the line is slow, they logged a fault and a technician phoned me this week to tell me that there is no problem with my line. i except that because the line was working fine until yesterday. i called again today asking the same question, they told me that i was throttled on a 100gig, i asked the lady but why am i throttled at a 100gig while my friend who is making use of the same service is not being throttled. she only told me to hang on and afterwards hang up or put me through to that servey call where i have to rate the service. basically she hung up and thats unprofessional. </p>