Bad customer service

I apply for a Data Contract online in March; only got a call for verification. After holding for more than 30 minutes i was told that their system cannot permit them to ask me security questions since i have been asked. Furthermore, i must apply in store. I was told that the Manager for Online sales will call me as sooon as he finishes what he is doing but up to now no one has called. I feel that Telkom doesn't care about customers