BAD CUSTOMER SERVICE

I SUBMITTED MY CANCELLATION OF MY CONTRACT ON THE 24/02/2016 AT THE TELKOM MOBILE STORE IN BROOKLYN MALL AND I WAS TOLD I WILL BE CONTACTED FOR THE CANCELLATION OF THE CONTRACT. ON THE 24/03/2016 I RECEIVED A NOTIFICATION THAT R369 WILL BE DEBITED OF MY ACCOUNT OF WHICH THE CONTRACT I TOOK WITH TELKOM MOBILE EXPIRED IN FEBRUARY AND THE ACCOUNT IS SUPPOSED TO HAVE BEEN ON A MONTH TO MONTH. SPOKE TO SITHABISO HLONGWANE OF WHICH HE GAVE ME A CANCELLATION REFERENCE NO ***7 AND BILLING REFERENCE NO ***7. TILL TO DAY THE CONTRACT HAS NOT BEEN CANCELLED WHICH IS MORE THAT 30 DAYS NOTICE THAT I HAVE GIVEN AND MY ACCOUNT IS STILL NOT REVERSED WITH THE AMOUNT THAT I HAVE BEEN CHARGED. I WANT TO CONTRACT AND AND AMOUNT REVERSED ASP.