Bad customer service

App**** for the Samsung S7 Edge cellphone with Gear VR in the promotion date contract that was on the telkom mobile website, went to the Greenacres PE Telkom mobile shop to apply for the contract, I was told they dont have stock but will order or is on order for the promoted package on the website. 12 days later they phone me ans said they cannot get the S7 Edge and it will take 2-3 months to order, so I said its fine , but also ask abou the head Gear VR item that come with the contract? So they said no more available as their was only 20 000 available? so i said yes i was one off those 20 000, they said they cannot help me? to my surprise and said well this is BAD CUSTOMER SERVICE FROM TELKOM and thought going from one bad Cellc service to a better one, the lady aslo wasn't must help or persuasive to try and get a S7 edge for me..very BAD / not interested to help customers??