bad customer service

I called customer service prepaid department. Spoke to Clyde Erasmus wanting to know why am I not being loaded with the amount that I requested he then confirmed that I have been charged a once off fee that has come off 3 times mind you,that I have not subscribed to for anything when asking him to log a case he said I need to call back,then he said he will do it when the systems are up,but what I more furious about is that he couldn't give me a reference number or SMS me reference number for my case which is bad for a big company like telkom not to keep the client in the loop about a case,then when I asked him what the turn around time is he couldn't answer me on that aswel,when I was really not happy with the service and ********ting this guy has been giving me I asked for his name and surname,of which he was not comfortable of giving so hoe am I supposed to track my case when the staff isn't helpful at all