BAD CUSTOMER SERVICE!

I got a sms from Telkom that I'm due for an upgrade early in February, I then called to do the upgrade but I was told the upgrade system is offline. I then called a few days after that and I was told to do an upgrade I have to go to a Telkom store. I went to Kolonnade mall and I sent to a Telkom Direct store which is at the retail park opposite the mall. Telkom direct was offline and I was sent back to Kollonade, the one lady said I must bring a 1 month bank statement OR a payslip, ID copy and a proof of residence. I didn't have those document, I then came back the following day, I got a different lady who now said I must bring a 3 month banks statement, proof of residence,ID copy, AND a payslip. This really p**sed me off, I didn't go back to the store. On 22 Feb 2016, I then received an email from [Email Removed] to inform me that I'm due for an upgrade and I must reply to the email to be contacted by an agent. Today is 17 March 2016, I still haven't heard a thing from Telkom. 3 days ago, I went to the website an app**** for the March special data offer, I was also promised to be contacted by I haven't been yet. Is this how Telkom treat it's all customers???