Bad customer service

On the 9th of March 2016 I contacted Telkom contact center hopping to find solution. I was assisted by the guy called mohao .I told hm that I am unable to use Internet I can not connect. the guy said I should hang up the line he will call back lol n he nva contacted bk. I called the call center again I went through to the guy by name of Valentino , I asked to speak to mohao n he refused he insisted I should gv him my number so that he will gv it to mogao to contact me.. I told him he rather assist me cz I HV been waiting for mohau for way too long I need to use the Internet.. He told me to gv him my details and I did, he placed me on hold for 10 min then he was like to me check the program what wat n I did.. He then place me on hold again for about 30 min as if he was checking something, afta that 30 min a lady answered the phone she ask how can she assist? I told her my story n I don't understand why I was transferred to her without my knowledge. I mean the guy he didn't even have the decency to tell me that he was transferring me to someone. Then the lady placed me on hold for 1hr30min until I drop the line. Even today I can not use the internet but I paid for the service!?