bad customer service

my husband went to the store for a upgrade but the consultant made a new line,<br> When we went back to the store I spoke to her she said my husband never asked for the upgrade ,she **** and sad there would be a downgrade fee but the account is still on a new line ,this is unacceptable service as a customer of Telkom it is the worst!!!!.<br> the manager also said that he could not assist.<br> the new Sim is also not working anymore.<br> I have been to the store on many occasions please get this sorted, as soon as possible.