Bad customer service

Telkom has been overcharging me for overseas calls. The first dispute I logged was in my March billing. It was resolved and the bill was reduced from over R1000 to just over R350. The problem then occurred again in my May billing. Once again I opened a dispute after speaking to umpteen Telkom phone agents. I have received an email to say the case has been resolved, but with no further details. On trying to ascertain what the outcome was, I tried several phone agents but with no success. Kearabetswe today actually put down the phone! It does not surprise me that Telkom is going down the tubes. Their customer service and relations are shocking. I am actually at the point of closing my Telkom account, such is my frustration.