Bad customer service

Telkom has the worst customer service. I am on a contract and I was a victim of ***** were by I took a contract of sim only contract.A month later i got a debit notification that shows that I took 2 additional contract cell phone contract without my knowledge,so I called the customer service and plead my case and I was adviced to go to police station for affidavit.after I took matter to the branch where I took out Sim only contract to report the matter.the consultant first wanted to send back saying I should I report the matter telephonically and I told I did it and was adviced to go to the branch.the consultant took my details and informed me that he did logged a complain and I will receive a email with the reference .I only learned later when I called Telkom customer service that the consultant at the stored laired to me .He didn't logged a complain.I had to back again to the branch weeks later to logged a complain again.After two months of investigation I received a call from Telkom and I was told the matter is resolved . resently I have a network problem and when I call Telkom they consultant says she can't help me I have to go to the store to get assistance she even dropped the call when I asked to speak to her supervisor.Her name is *****ba Radebe. Telkom consultant need proper training and they have bad customer service out of all network service providers .I am still experiencing bad network coverage.unhappy customer