kV
kobiereg V

1 reviews | Active since Jul 2013

28 Jan 2016, 11:13

Bad Customer Service

HI<br> I app**** for LTE service beginning Nov 2015.<br> I received notification on a no-reply email.<br> It is now the end of Jan 2016 and I am still waiting<br> Telkom hides their email addresses, so it is difficult to communicate with them.<br> <br> Phoning 10213 is a nightmare:<br> The music (Terrible music) is so loud you cannot leave the phone on your ear.<br> You have to listen to the same boring Telkom adds over and over again.<br> I spent two 30 min sessions trying to get to a Telkom consultant with no success.<br> No indication how long you will spend online.. If they are trying to frustrate their customers they succeeded.<br> <br>

0
Replies (1)
Telkom
Telkom's reply28 Jan 2016, 11:24
Official
Hello kobiereg,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Wesley.
Telkom Social Media Team.