Bad customer service

I went to Telkom to take out a contract and the tab was to be given to my daughter for Christmas. Craig told me it would arrive the day and he would contact me. No contact was made and I went in a few days later and he told me stock hasn't arrived and I questioned why I never got a call to advise that the tab hasn't arrived and he told me he was going to call me when it arrived - is this how we deal customers now?. I have been there on 2 additional occasions and still nothing has arrived. When I ask why they don't answer the phone in store because it is an inconvenience for me to come in all the time they said because clients call in thinking they the call centre so they just ignore! - I am shocked at not only the customer service given in this store but also the fact that until today I have not received the goods that I was promised so long ago. My daughter didn't get a Christmas gift and if I was advised on this before application after I told Craig it's a Christmas gift for my daughter I would have taken the contract. I would like someone professional and with good faith to resolve this for me because the staff at Telkom Westgate do not care!