Bad customer service

Good Day

I am a telkom customer and I had a issue on Friday the 23.08.2019 and I called in and I logged the issue with my router night surf data and the agent log the enquiry and the agent gave me a turn around time from 24 or 48 or 72 hours without weekends and which means I should have gotten a answer the following week Wednesday and the 180 number was down the self service was down to and I left it and then I called on the 29.08.2019 from 8:30 PM and I explained to the agent what the problem was that my night surf data says I used it up and I didn't I only used it one evening from 12am till 01:52am and I had 10g and she told me she can't help as her system is down and I was very upset as I have waited four days and I am told can't help and I asked for a manager the agent left me on hold for a long time 10 mind or more without saying anything she then took me off hold and drop the line on me so now I am even more angry now called back spoke to another agent explain about my data and she said she has to log it again and then I got more angry and I said dam in a sentence more than once and I was told she going to drop the line if I don't stop using faul language and I said that not faul language and I told her that I work in a call center to and she has no systemic for me as a customer she said I do apologize as if she just has to say it and we end up argue and she says to me she trying to help in a way where she saying what my problem why am I going on and I say dam and she says if I don't want her to drop the line then I need to reframe from using faul language and I got even more angry and I asked to speak to a manager and she said ok and put me on hold and waited and came back with a attitude where she says it shows I used the whole 10g of data up and I asked her to tell me how did I do so she says her manager and herself looked at it and it says I did and I asked to speak to a manager and she refused me a manager she said I can't speak to a manager with attitude cause I used the data now I am pass angry now and I said she a f ***** and drop the line and I cool down and called again and the third agent helped me when through it with me gave me dates and times I used the data and I said yes now the only time I was able to use my night surf data was on the 18.08.2019 from 12am till 01:52am and then after that it said out of bundle I would like my enquiry resolved please and I would like a apology letter what the two agents did specifically from the second agent and I want all four calls listen to from Friday the 23.08.2019 and the Thursday evening the 29.08.2019 please my enquiry number is ***0 thank you