Bad customer service

This morning i phoned telkom customer service regarding my land line DSL transfer to my new house and this lady that helped me is so slow and i asked her i need the line to be installed A.S.A.P cause i am loosing business as all my work is done on the internet , so i asked her plz just give me a date at least so that i can communicate with my suppliers to when i will be up and running again she then put me on hold and waited 25 min and yet she didn't respond again so i just put the phone down . Please Telkom get the right people to work at the call centers cause this is pathetic<br> <br> My order number at Telkom is ***A