Bad Customer Service

I am very disappointed as I was calling Telkom from 11:07am this morning and spend more then 1 hour using my own airtime to call a 084 number for their accounts department. I finally got through to accounts explained my situation and the call got cut by the agent , no call back nothing. I called back again and spend another 25 min holding on my airtime because there is no Toll-free number for the accounts dept for an option to be transferred to an agent. I decided to drop the call . 2 and a half hours of holding is ridiculous and I am still not assisted.