Bad customer service

Logged a fault with Telkom on the 7th of December and was advised that issue will be escalated to technical department. I waited for a week and nothing was done. Did a follow up on the 13th on the progress of the fault and was advised that a techy will call me back, I waited another week and received no call. I called again on the 20th of December and was advised that issue will be escalated and was provided with a reference number 798420 still no one called me. I called the following day the 21st and quoted the ref no and nothing was picked up. What's upsetting is that I kept on calling and nothing was done and on top of it they create reference numbers that do not exist. I gave the last agent that I spoke to ( Misa Mabi) my details and he checked the status of my account and he advised that he will escalate the fault when I ask for a ref no he says I must use the same ref no, that was funny because he could not pick up a thing with that ref no. I said he must read it back to me and he gave me a different number which is 755CRZ0712. Can Telkom resolve this issue as soon as possible, it is not my problem that they do not have technicians can I also get an apology from all the age