Bad customer service

My sister (Hilda Zitha) submitted her claim of a cellphone device (Huawei Nova) on the 29th of July 2025. Shortly after submission, she received an email from Telkom confirming receipt of her claim.

However, since then, she has not received any further communication regarding the status of her claim. Each time she calls to inquire, she is informed that the claim is still “under review.” It has now been almost a month, and the matter remains unresolved.

I kindly request urgent feedback on the progress of her claim, including the reasons for the delay and the expected resolution timeline. Please treat this matter with priority, as the delay has caused significant inconvenience.

I look forward to your urgent response.