Bad customer service

very disappointed with Telkom and will definitely be canceling all lines I have with them. A sales person called me in November 2023 saying that Telkom is discontinuing all ADSL lines and will be migrating to Fibre. I gave them consent to go ahead with the migration. No one came to do the migration until 6th January 2023 when a representative came to my business with an Open Serve pamphlet that I needed to sign in order to proceed with the order, I did that and still waited for migration to happen which didn't. Yesterday, Monday the 13th February 2023 I found my telephone and internet lines both down, I called technical support who then figured that my lines are down because of the pending order for migration and that there is nothing that technical support can do to help me. I explain to them that it isn't my fault that the libe has not been upgraded, I then spoke to the manager who advised me to call sales and cancel the order so that the technical support will be able to log a fault on their system. I did that and a fault logging was apparently done and I was told that the technical team will attend to my fault remotely, if they still can't see what the problem is then they would come to mt business premises. So today I called to find out the status of my query and the guy I spoke to bluntly tolde that the manager **** to me because therw is no way that they would log a fault for an ADSL line as they are being diacontinued. I then called the sales depto make a new order for the fiber and when I asked her when I would get it she said that she doesn't know because even initially the migration had not happened because there is no fiber connection in my area. So basically Telkom doesn't care that my business is down because of no internet and phone line, they discontinue old line but did not ensure that there is fiber coverage in my area, ontop of that a whole manager lies to me about logging a fault just to shut me up. Trash to say the least!!