Bad Customer service

Unit does NOT charge <br> <br> It's over a month since I took my device to the branch to book my cell-phone for repairs. I was so patient over two weeks to allow them the much needed time to repair my phone however I prepared a bed for the relax in it. I have being communicating with them on weekly basis to get feedback but no luck. I'm questioning the competency of the management team of the Rosebank Branch and the accountability and responsibility to take ownership of my issue, but All she do is send me screen shots of the system showing the comments on my query. I have asked most basic questions [WHEN, HOW, WHO] will my handset be fixed, <br> <br> Let me help you understand the baseline why customers gets frustrated and angry with regards to customer service.<br> <br> <br> 1. Not updated<br> <br> 2. Not well informed or educated with regards to the services you are providing to the clients.<br> <br> 3. Lack of communication and accountability <br> <br> 4. Ignorance ...and many more<br> <br> CAN'T BELIEVE IS TAKING THEM MONTHS AND DAYS TO FIX MY CHARGING ISSUE, YET I'M PAYING FOR A SERVICE EVERY MONTH<br> <br> Pathetic, Awful , Useless and Irritating Customer Service