#Bad Customer service

As of 22nd September 2015, we are sitting without Telkom lines and ADSL. The problem was reported, reference number 829CTK220915, upon follow up we I received an escalation reference number 752448. I have called and I have tweeted and the only reply I receive is, we will get follow up. Today is the 13th day we still sitting with Telkom lines or ADSL, no Feedback from TELKOM. We have resorted to alternative methods to communicate with our clients but this cost has not been budgeted for! We are loosing business as we can not follow up as quick as we normally do due to our telephone lines being down!