Bad Customer Service

I opened a contract with the company at a store, the agent assisting Firstly updated the incorrect banking betails after I personally gave her my bank card with my account number there. Come January 2022 my debit does not go through. I call their customer service to inquire what's going on I'm informed of the incorrect banking details added. I correct the details and settle the amount due at a retails store.

My account payment is then updated and I'm promised I'll be debited going forward. Month end of February no debit goes through. I become worried constantly checking my bank statement thinking they late with the debit. Till I finally decided to call the customer care line again. Now I'm assisted by an agent by the name *****gwa Mgoete rude as ever.

I inquire with the lady what's the debit issue she tells me that my cash payment "disturbed" the debit because I paid 10 days before the debit order. I take her story and ask what guarantee do I have that I'll be debited month end of March because I'm going to pay cash again today for my February bill. She tells me shes not sure. She can only tell after payment. I ask her to send me something in writing that I'll definitely be debited in March she talks over me, rude with an attitude. I ask for a team leader I'm told to wait for 24 hours for a call back for something we can resolve right now on the phone.

Telkom is not only providing bad service but is not living to the contract. I asked for a debit for a reason now its the second month I'm inconvenienced having to run up and down to settle my bill.

I still have no guarantee about my March debit order. So much for customer service..!!