Bad customer service

Yesterday we went to Telkom at Seshego Cycle to apply for a contract for Huawei Pura 70 Pro and the lady who was supposed to help us by the name of Latty instructed my wife to send her bank statement via WhatsApp and she will get back to her.

In the afternoon my wife did a follow up with her and she told her that she already knocked off and she will give her feedback in the morning,today my wife texted her several times with no response,she called her around 12:00 and asked for feedback back and her response was that she is not at work she is at the funeral and she will ask someone to check for her or else we can go and apply for the contract somewhere else and rudely so.

Is this the service Telkom is giving to us?

Please attend to this matter and give feedback.

Regards Sipho Mbatha ***