Bad customer service

I ordered an iPhone from Telkom over a month ago, but they didn’t have stock. On Black Friday, the phone was available at a lower price, so I called customer service to request a switch to the new contract, given I had already been waiting for weeks. I was assured that this change could be made.

However, when I called again a week later to confirm my order and check stock availability, I was told there was still no stock and that the contract could not be switched because my original application had already been approved. If I wanted the Black Friday deal, I would need to cancel my order and start a completely new application.

This makes no sense, as the original contract I app**** for was more expensive than the new one I requested. After waiting a month and a half with minimal communication from Telkom, the least they could do is transfer me to the better deal as a gesture of goodwill for the inconvenience.