Bad Customer Service

A week ago I app**** to Telkom for one of their Laptop/3G contracts at their Ilanga Mall branch in Nelspruit where the salesman told me that they do not have the Laptop I requested in stock but they will order from their head office and get back to me the following week. A week went by and I didn't hear anything from them so I went back to the store. I asked the same salesman what was going on because I didn't hear anything and without checking he tells me that he didn't hear anything but guesses it will be another 2 weeks that I need to wait. When I asked him if he made any effort to call his head office he turned his back on me and asked another lady if she emailed HQ. She told him she didn't but also guesses that there will be a 2-3 week waiting time because their head office never really tells them when they sending supplies to them. I ALMOST lost it!! Nobody made the effort of picking up the phone to hear what is happening or follow up. When I asked them to do so immediately I got a blank stare from them as if I was asking them to do the impossible. Can you PLEASE look into this bad service. It's completely unacceptable. What ever happened to \The CUSTOMER comes first"?"""