BAD CUSTOMER SERVICE

On 16 July 2015, I called to enquired when my contract with 8TA was ending. I was advised that it was ending on 31 July 2015. I was unhappy that I was not timeoulsy advised that my contract was up for renewal/cancellation. It appears that the onus is on the customer to remember whether they would like to continue with their contract or not - customers are required to given one month advance notice in the case of a cancellation. This is just plain rudeness on Telkom/8TA's part. I was told today that they will continue to deduct premiums until the contract is terminated. I received an automatic e-mail on 16 July advising me that an agent will contact me and provide me with a reference number. (TRING, TRING) ... Hello 8TA .... I am still waiting. How much money do you still want from me for your bad service and poor record keeping. I have never received any billings from you via post or email. People, I would NOT recommend that you take out an 8TA account EVER!!